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Why should you care about computer support in 2025? It’s quite simple. The long-term development and reputational growth of the enterprise you lead will be intertwined with the capabilities of your IT infrastructure. It really doesn’t matter how great and fancy your services are, as long as your core audience is stuck browsing a website that crashes every couple of minutes. Likewise, who cares about the complexity of your offerings when these services cannot be backed by an IT infrastructure that will make them reliable? You can try it for yourself. Go on a random website in the SERPs and click on a couple of pages.

Chances are, if the media elements of the website take more than two seconds to load, you will move on and consider the services of a different business. The average uninterrupted attention span of the average Joe is somewhere around eight seconds. But things are even worse when we take into consideration the specifications of the digital medium. Does your website load for more than three seconds? Then more than 50% of users will abandon your page. Likewise, each second of delay in loading times can reduce your conversion rates by more than 10%. And the worst of it all? 88% of users are unlikely to return after an unfavorable experience with an unavailable site.

It’s quite simple. You, me, and pretty much any digital user who considers time to be a precious commodity will require exquisite technical functionality in order to present any shred of loyalty towards a business. But here lie the problems. Technical issues, computer repair emergencies and downtime are part of the course in the business world, and the only way to minimize their impact is to leverage computer support.

Is It Really That Important?

If you are based in Falls Church, a city with a population of only 12,000 people, you will be a stone’s throw away from Washington, DC. Have you ever tried to conduct business in that city? It’s a warzone. Thousands upon thousands of businesses active in the same niche compete for a client pool that’s not exactly getting bigger. These people, like you and me, will only consider the services of those companies that can combine a well-researched product/service catalog with an IT infrastructure that supports it. But, technology, for as awesome as it is, can and will, in some cases, act like your firm’s Achilles’ heel.

You can’t protect your organization from every single technical issue with a potential impact on downtime. That much is impossible. As you probably know, in the business world, every single thing that can, at some point, go wrong, will do so exactly when you are less prepared for it. Murphy’s laws sometimes seem to have been crafted specifically for this digital era. Can you minimize the impact of bugs, errors, and software/hardware failures? Not completely, but at least you can reduce them.

Cybersecurity threats, the increased complexity of internal IT systems, the ubiquity of remote work and the necessity of cloud-based back-up solutions, even applicable to Falls Church ventures; the list of IT services required for the proper functioning of your company’s operations will be almost limitless. And sure, you, just like me, probably benefit at least from the marginal knowledge required to handle a small portion of these tasks. But see what we did there? We said marginal knowledge. In the business world, that’s not enough. Do you want to compete with the best? In that case, you will have to bring out the big guns.

Do I Need External Help?

You and I are not that different. For one thing, you’re likely handsome. Secondly, let’s face it, even if you benefit from the right set of skills to handle a significant percentage of your work’s IT requirements, you likely do not have the free time to get involved in these tasks without affecting the overall stability of your venture’s other departments. Let’s take me as an example. Am I a properly-qualified computer support technician? No, but I can probably troubleshoot a blue screen of death, determine what’s wrong with your work machine, and if given enough time, even make DOOM run on a smartwatch. Is that relevant? No, it’s a humble brag.

But what I can’t do, and the same most likely applies to you as well, is handle IT tasks, while there are other operations that require my expertise. It’s one thing to install Windows on a device and occasionally check your NAS’s RAID configuration. It’s an entirely different thing to handle the IT tasks of entire departments. It’s too much for one man, which is why, at some point, computer support transforms from an optional task to a requirement. Yeah, you don’t need to worry about computer repair in Falls Church if your venture only has a couple of employees. But has your organization grown? Then, it’s time for a change.

So, Shouldn’t I Hire an Internal IT Team?

Well, it depends. You don’t really care too much about costs, and are you always trying to keep your eggs in the same basket? Are you not comfortable with utilizing external services? Then, yeah, sure, in your case, it will make sense to try and leverage the services of an internal IT department. But, for most SMEs, at least the ones active in highly competitive industries, costs and profitability are the only things that truly matter in a long-term business development strategy. It doesn’t matter if you require computer repair in Falls Church or in DC. Do you want to reduce the costs associated with payroll? Then, outsourced computer support is the way to go.

Let’s assume for one second that I am one of the workers you hired to handle your firm’s technical support and conduct regular computer repair procedures. You will have to pay my salary, which of course will need to be competitive, pay for performance bonuses, invest in the software tools required for me to conduct my business, and also provide me with training, which in some cases will be quite expensive. And how can all this end for you? Well, I could just leave for a rival company that provides me with a 5% raise. That’s a lot of headaches for not that many gains. So, at least in the US, outsourced IT services have become the norm for the vast majority of market-focused businesses.